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Faqs

DELIVERY AND TRACKING

 

How long does delivery take?

Orders are normally dispatched within one to 5 days and take between 1-3 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

How can I track my order?

After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.

What if my order is lost or damaged?

We will happily replace or refund lost or damaged orders free of charge.

Do you deliver orders to my country?

We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.

Are all of the products in my order sent together?

Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centres.

Where are your products delivered from?

Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices, whilst maintaining a high level of quality.

 

ORDER CHANGES AND CANCELLATIONS

 

Can I change my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.

Can I cancel my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.

 

ORDER RETURNS AND EXCHANGES

 

Can I return my order?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I exchange my order?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

OTHER QUESTIONS

Please use our Contact Form or email coobz.kidz@gmail.com.